Navigated to kkr.com for buying tickets for match between KKR and DC scheduled on 01/04/2010 and clicked ‘buy tickets’. My Browser was redirected to ticketgenie.com.
I selected the courier option out of two options provided: 1. Home printing — have to claim the original tickets from the match venue, 2. Courier option — tickets will reach your home 3 days before match schedule through Blue Cart Courier. Instructions in website clearly mentioned the tickets will be dispatched through Blue Dart Courier. And once dispatched, the docket number of the courier will be e-mailed to the buyer.
The match schedule and my schedule in Kolkata — for official purpose — happened to be in the same week. Also for IPL version 1, I desperately tried to attend KKR match at Kolkata. But I missed. Since they [Ticketgenie] promised it [ticker delivery] will reach me in 3 days in advance (i.e.) before 29/03/2010, I booked the tickets. At that time, my departure from Trichy to Kolkata is not planned.
But it happened that I have to be there in Kolkata on 26/03/2010. This makes my selected courier option void because I given the delivery address at Trichy. I emailed to Ticketgenie requesting for the change in delivery details. But no prompt and proper reply is given by them. I tried calling them, they simply said “Email the details and we’ll see what we can do.”
Then my departure date came and I am now here in Kolkata watching the same match in TV.
Today morning I called Ms.Shruthi, ticket dispatch division, Ticketgenie, Kolkata and enquired about the ticket. They said they already dispatched it on 27/03/2010 through DTDC couriers.
“Then why you not properly replied my emails and not sent me the docket nos.”
“Sir that is Bangalore peoples work. I’ll give u a number. Please speak with him regarding this.”
“That doesn’t matter anyway. I can’t get the tickets now. I am already in Kolkata. Is there any other way to watch the match? I got the printout of the e-ticket and my photo ID with which I booked it. That is what required for Home printing option, Right? Can I change it to that option now? “
“No, that is valid only when you selected the Home printing option while booking. If you selected that option, we could’ve holded the tickets with us and u can redeem it at the match venue. You have to buy new tickets at the counter if that your tickets are not with you.”
“Then you… ok, they must’ve sent me at least the docket no. at right time. At website it is mentioned the courier will be Blue Dart but now you sent it by DTDC courier. Why?” I know about their incompetency [DTDC couriers] and experienced it many times. If it mentioned other than Blue Dart, I could’ve changed the plan.
“For that you have to speak with them. Please note down the no. sir”
Man! Her voice was so sweet. I noted down and called the other person.
“Sir, I just spoke with Ms. Shruthi regarding a ticket for the match scheduled today. I selected the courier option while booking. But I haven’t yet received the tickets to my address. Even if it reaches the destination today I can’t go and fetch it. Tell me the alternative solution to watch the watch”
“Ok sir. Give me your contact number and booking reference number. I will give you a call after discussing with my boss within 15 minutes”
After TWO HRS he called me
“Sir, the concerned person for that matter is Ms. Shruthi. You have to speak with her.”
“I already spoke with her. She is hopeless. Alteast give me your manager number. Let me see at least he understands the situation”
“Sir you have to speak with Ms. Shruthi and you are not supposed to speak with anybody else.”
“GO TO HELL MAN.” His voice was also too bad.
I disconnected the call and spent another hour firing DTDC courier for still keeping the fucking tickets with them – which they are supposed to deliver it two days before.
Life will teach you many things even if u r not willing to learn. Some of the lessons we regret and some we cherish. I don’t know what to do with this lesson.
Aaaaw. DADA is rocking in this match. Six. Six. Six… Go to hell Ticketgenie, go to hell DTDC, go to hell …………………………..
Unfortunate Ganguly and Shahrukh. They are going to miss me.